Frequently Asked Questions
Everything you need to know about our high-quality office furniture and services.
What is the difference between a Remanufactured and a Refurbished chair?
Our remanufactured chairs undergo a complete overhaul, including new fabric, new seat foam, and a thorough mechanical inspection, whereas refurbished chairs are simply cleaned and repaired to functional standards.
How long does shipping take for office chairs?
Most standard orders are processed and shipped within 3 to 5 business days. Once shipped, transit time typically ranges from 1 to 5 business days depending on your location.
Do you offer a warranty on your products?
Yes, we offer an industry-leading 12-year warranty on our remanufactured Steelcase and Herman Miller chairs, covering all mechanical components and structural integrity.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it for a full refund. We even provide a pre-paid return shipping label at no cost to you.
Are the chairs shipped fully assembled?
To ensure safe transit and lower shipping costs, our chairs are shipped partially disassembled. However, assembly is very simple and typically takes less than 10 minutes with no special tools required.
Can I customize the fabric and colors of my chair?
Absolutely. We offer a wide variety of high-quality fabrics and colors, allowing you to customize your chair to match your home office aesthetic perfectly.